For most of the last century a major league baseball contract renewed itself. The season ended, the contract expired, and the player still belonged to the club, which then decided where he played next. Owners defended that arrangement for decades as the thing holding the sport together, and they pointed to their stable rosters as evidence the players had no real quarrel with it. In December 1969 Curt Flood wrote to commissioner Bowie Kuhn and refused a trade from St. Louis to Philadelphia. He lost at the Supreme Court three years later. The clause outlived his case and fell in 1975, when the arbitrator Peter Seitz ruled that Andy Messersmith and Dave McNally had played out their option years and could sign anywhere they liked.1 Rosters had been stable that entire time. What the owners were reading as contentment was a locked door.
I thought about that while reading the June labor figures.
A number that stopped meaning what it used to mean
The Bureau of Labor Statistics put quits at 3.2 million in June, a rate of 2.0 percent, unchanged from the month before. Layoffs and discharges came in at 1.8 million, or 1.1 percent, also unchanged, and hires held at 5.3 million.2 Hardly anyone is being pushed out, and hardly anyone is walking. Sitting inside that same release is a line the Bureau prints every month, describing the quits rate as a measure of workers' willingness or ability to leave jobs.2 The word carrying the weight in that sentence is "or." Willingness and ability land on the page as one figure, and they carry opposite news about the place you run.
MetLife, which sells employee benefits to the employers who read its research, fielded its 2026 Employee Benefit Trends Study last October across 2,541 full-time employees and 2,480 HR decision-makers. Seventy-seven percent said they intend to stay with their current employer, up from 73 percent the year before. Fifty-six percent said they were staying out of necessity. Eighteen percent said they planned to stay because they wanted to. Thirty-one percent named the risk of moving in an uncertain market as a primary reason. Among the people staying out of necessity, half were actively engaged in their work.3
The loyalty line went up four points, and by that study's own accounting far more people are there because leaving looks dangerous than because staying looks good.
Where the credit goes
Watch what happens to that number in a quarterly business review. Attrition is down. Somebody says so, somebody else offers that the engagement work must be landing, and the room moves to the next slide feeling a little better about itself than it did ninety seconds earlier. Nobody in there is lying. They are doing something more ordinary and much harder to catch, which is taking a result they like and reaching for the explanation nearest to hand, and the nearest explanation is usually sitting in the room. A bad quarter tends to have causes out in the world; a good one tends to have causes around the table.
A retention number tells you how many people are still on the payroll. It was never built to tell you why, and this year the why has moved underneath it.
There is an adjacent argument I am deliberately leaving alone here. I have already written about the incentives that reward managers for blocking their best people from moving internally, and I do not want to relitigate it. A manager blocking a transfer is making a decision you can point at. A frozen hiring market is weather. Nobody in your organization arranged for it, which is exactly why claiming its results is such an easy thing to do without noticing.
In a learning group I sit in, someone spent their turn last year describing a retention project at a company they had been on site with for several years. The intervention was almost entirely communication: asking each person what they actually wanted out of the coming year and what they would need to get there. Seven people stayed who had been on their way out. The line I still think about came near the end of their turn, when they said the employees had stopped listening to what leadership said and were watching how leadership moved things forward instead. Nothing in a turnover report would have carried that. It surfaces later, on a schedule the market sets rather than one you choose.
The question the dashboard cannot answer
What this calls for is not another instrument. It is a harder question, asked in a smaller room, and pointed at yourself before it goes to anyone else. If hiring opened up tomorrow and every person on your team had three real offers by Friday, who is still here in six months, and what specifically would keep them? A survey will not give you that. People answer surveys with one eye on who reads the results, which is a problem I have taken up before in writing about why a measure only works when the people being measured can see what it means.
The practical version is unglamorous. Stop reading the absence of resignations as approval. Sit with each person and ask what would make the coming year here worth their time, write down what they say, and act on enough of it that the asking carries some weight. Then treat everything you hear as the real retention data, because it is the only version that was not produced by the economy.
Somewhere in the next year or two the hiring market will loosen. When it does, a great many organizations are going to discover what their culture was actually worth, all at once, in the same quarter. The leaders who come through that will be the ones who spent this stretch building something people would choose. What are you doing right now that would survive your people having options?
If this sounds familiar, the book goes considerably deeper. There is a stretch of Agile Sucks! (When You Do It Wrong) about organizations whose reporting looked healthy the entire time almost nothing real was being produced, including how long it took anyone to notice and what the people running those places believed about their own numbers. James and I lay out what happened, what should have happened instead, and why the reporting kept coming back clean. The link is just below if you want the longer version.
Read Agile Sucks! (When You Do It Wrong) →References
- Major League Baseball Players Association. (n.d.). Curt Flood lays the groundwork for the dissolution of the reserve clause and the advent of free agency (1969-1975). MLBPA History. (Published by the players' union.) https://www.mlbplayers.com/history/curt-flood-lays-the-groundwork-for-the-dissolution-of-the-reserve-clause-and-the-advent-of-free-agency ↩
- U.S. Bureau of Labor Statistics. (2026, August 4). Job openings and labor turnover, June 2026 (USDL-26-1289). U.S. Department of Labor. https://www.bls.gov/news.release/archives/jolts_08042026.htm ↩
- MetLife. (2026, February 18). "Job hugging" is undermining workplace outcomes: New MetLife study. 2026 U.S. Employee Benefit Trends Study, fielded October 2025 with 2,541 full-time employees and 2,480 HR decision-makers, in partnership with STRAT7. (MetLife sells employee benefits to employers; figures cited are from the company's public release of the study.) https://www.metlife.com/about-us/newsroom/2026/february/job-hugging-is-undermining-workplace-outcomes-new-metlife-study/ ↩